The best “customer service” when I needed it the most

I didn’t pay attention to him at first, because I just wanted a place to wait with nobody bothering me.

With my wife shopping in another part of the store, I put my head down and stared at my phone like we all do.  

Less than a minute later, the restaurant employee worked to my attention from the other side of the room.

“Can I help you with something, or do you just need a place to sit,” he asked me politely from behind the counter. He was a clean-cut young man, one that I used to attend the same local LDS ward with for a time. I vaguely remembered he was a married student pursuing some sort of degree at BYU-Idaho, but not much else.

I motioned that I was fine and returned to my phone, struggling to set up an email account with little success.

It was several minutes later before I noticed him again, efficiently wiping down walls behind me.

“Do you need me to move,” I asked.

“No, you’re good,” he said with a smile, moving around to the other side of my table.

He was so polite to me and I didn’t deserve it. Despite all the blessings showered upon my family, despite all the good people I had met and the miracles I had seen, my spiritual tanks were running low tonight.

It wasn’t too much later when the employee asked about my employment prospects. He knew that I had been unemployed for five months, but didn’t know much about the acrimony that never seemed to let up.

I told him about my new job and how I would be leaving for Oregon in less than a week.

After he offered congratulations, he looked at me.

“I know it probably hasn’t been easy for you here,” he said. “When I first saw you in church, I noticed how much energy you had to live the gospel. That really made an impression on me.”

I smiled, mumbled thanks and he returned to his duties.

I tried but couldn’t concentrate on anything else except what he said.

Before I left, I walked across the room and motioned for him to come out of the back.

“Remind me what you’re studying,” I said to him. He was working his way toward becoming a lawyer.

“Thanks for what you said,” I told him.

It hasn’t been easy here at times, I said. In fact, it’s been incredibly hard. “But your comment means a lot to me,” I said.

After shaking hands, I walked out of the restaurant with a smile and more energy.

All because of some of the best customer service when I needed it the most.

 

2 comments

  1. Just over two years ago I found myself in a veritable pit of darkness and despair. Beset with anxiety and severe depression, I struggled daily with suicidal urges and a strong belief that I could do nothing right. My life was slowly collapsing around me and I did not know what to do.

    At my lowest moment, I called the Suicide Hotline and the counselor asked if he could put me on hold for a moment while he finished with another caller. The call soon disconnected and I quickly realized just how alone I was–just me and my thoughts. (Is that not the ultimate irony, to be hung up on by the Suicide Hotline?)

    Anyhow, there were a small number of people I came to rely on to help me hold on to my fragile bits of remaining sanity. Thankfully the anti-depressant medication started working–after what seemed to be an eternity. My anxiety slowly tapered off and I was able to function like a semi-normal human being.

    I wish I had magic words of wisdom for you, but I don’t. The best I can come up with is sincere empathy for how you must be feeling. Life is difficult on our best days and unfortunately we are sometimes dealt a losing hand. For me, folding was not a an option so I let it ride. The road forward has not been without bumps and potholes, but I keep moving forward.

    My faith is still in shambles, but I am trying to come to some sort of middle ground so I don’t completely alienate my family.

    I wish you all the best in your new adventure in Oregon. I admire you and the courage you have to put your best foot forward and never let life stand in the way of a humorous Facebook post.

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